Accessibility Statement – World of James Herriot Ltd
(Revised for 2015)
If you would like to borrow the wheelchair, please telephone first and we will reserve it for your use. There is no hire charge. To make a reservation, please call 01845 524234 or email: firstname.lastname@example.org
Parking is in the disc parking area in the main road outside the Museum for visitors with mobility limitations.
Coaches may park a short distance from the front door, to make access to the Hall easier for older and less able people visiting as part of a group, (limited stopping time pre arranged due to the narrow main road).
Access to the Museum and shop/ticket counter is via a ramp provided to assist access for visitors in wheelchairs, those with pushchairs or using crutches or a walking stick.
Toilets – A fully accessible toilet is provided in the toilet block in the shop/ticket counter area, with a red cord to activate an alarm in the shop/ticket counter where a member of staff or volunteer is always to be found during opening hours. Ladies and Gents Toilets are available on the first Floor, accessed from the first floor landing area and is clearly signposted
Access to the First floor is by a lift and a further lift is provided to access the higher level (3 stairs) by means of a self operated wheelchair lift.
The ground floor of the World of James Herriot is on one level, with no steps or ramps, with the exception of the Air Raid shelter.
For visitors who cannot gain access to the Air Raid shelter photographs are available in the shop/ticket office and the staff will be on hand to answer any questions about the shelter.
Access to the Gardens, Statue, and Café area for users of wheelchairs and pushchairs is via a level paved footpath.
Fully accessible toilets are in the café/garden area, again with a red cord to activate an alarm in the Shop/ticket counter where a member of staff or volunteer is always available during opening hours.
Access to the Museum and grounds is free-of-charge for one carer accompanying a visitor with disabilities.
Seating around the garden is limited, but there is good seating in the café area adjacent to the garden, with limited number of benches available to compliment the café tables and chairs.If, due to visual impairment, a visitor requires assistance, a guide book in Braille is available and all rooms have descriptive information boards at the entrance to each room for the carers to read.
In the extremely unlikely event you would like to pursue a complaint – Please click HERE to download our complaints procedure.